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Professional Services

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Professional Services Image - Joe at MM-1Professional services can go a long way, especially if you're working with a new technology or are under a time crunch.

Chesapeake and Midlantic Marketing recognized this issue years ago.  At that time, our installation partners were just entering the IP video market.  As a result, we had many partners who were a bit unsure of what they were getting into. They just didn't have the experience they had with analog video applications. Something to "help them over the hump" was needed.  

Today, our services go beyond IP video pre-programming. Whether it is your first large IP camera or video management system installation, installation of equipment into a security console, or pre-installation programming of intercom stations and software, our Professional Services team is available to supplement your internal resources. Our partners leverage this service to supplement their technology experts or expedite an installation schedule with our trained and certified team.

  • Pre-installation programming and staging
  • Command center equipment installation
  • System health checks and upgrades/updates
  • System troubleshooting

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Bosch IP Camera, Decoder, Encoder Pre-Installation Programming
Unbox/repackage at MidChes location
Labeling of device and box with installation location, IP address, UN/PW
Firmware confirmation and upgrade
Username and password programming
Security settings for cyber/network
IP addressing
Device naming
Spreadsheet of device programming with MAC addresses

 

 

Servers rackedBosch Video Management System and DivarIP Pre-Installation Programming
Bosch Application Server programming
     » Licenses will be applied to each Bosch Standard Application Server
Bosch VRM Server programming
     » Export configuration
Bosch Management Server programming
     » Users/Groups
     » Map loading and device tree setup
     » Export configuration
Storage appliance setup and connection to system
     » Bosch Enterprise Server programming
     » Users/Groups
     » Export configuration
System license application
     » Workstation Preparation
     » Windows optimizations
     » Windows user and administrator accounts created
     » Installation of BVMS Operator Client
     » Static IP address assignment
     » Time synchronization
     » Computer name change to match location
     » Windows Firewall exceptions
     » Install operator software
Server Preparation
     » Windows optimizations
     » Windows administrator accounts created
     » Static IP address assignment
     » Installation of BVMS Management Server and VRM roles, along with BVMS Configuration Client
     » Unused NICs will have a red RJ45 plug installed
     » Time synchronization
     » Computer name change to match role of server
     » Windows Firewall exceptions (if applicable)
Upgrades: Collect all system data from existing system and compare to replacement design
Verification of system operation
Bring Bosch IP cameras into VMS

 

Joe V standing at rack - small

Bosch Onsite Technical Services and End User Administrator/Operator Training
DivarIP programming, updates, support
Bosch Application Server programming, updates, support
Bosch VRM Server programming, updates, support
Bosch Management Server programming, updates, support
Bosch Enterprise Server programming, updates, support
Verification of system operation
Collect configuration backups from each Bosch server or DivarIP system
License and SMA updates
End user training on common system administration procedures and user interface training for operators
Upgrades: Collect all system data from existing system and compare to replacement design

 

 

IMG_E3563Commend Intercom System Pre-Installation Programming
Studio, CCT, and other software programming and license application
Bring Commend intercom stations into system
Recording of automated voice messages
Collect configuration backups
Network switch programming
Unbox/repackage intercom stations at MidChes location
Labeling of station and box with installation location, IP address, UN/PW
Firmware confirmation and upgrade
Username and password programming
IP addressing
Station naming
Excel spreadsheet of device programming
Workstation Preparation
     » Windows optimizations
     » Windows user and administrator accounts created
     » Installation of Studio application
     » Static IP address assignment
     » Time synchronization
     » Computer name change to match location
     » Windows Firewall exceptions
     » Install CCT Virtuo Bro
     » Install Studio operator software
Server Preparation
     » Linux Debian operating system updates
     » Virtuosis installation and updates
     » Time synchronization
     » Computer name change to match role of server
Upgrades: Collect all system data from existing system and compare to replacement design

 

Joe B behind Monitor Wall - smallCommand Center and Data Rack Equipment Installation
Legacy console furniture decommissioning
Coordination of new console furniture installation
Uninstall all applicable legacy equipment
Server racking and labeling
Storage appliance racking and labeling
Network switch racking and labeling
Workstation installation and labeling
Monitor installation
Decoder installation
Verify proper system operation
Operator training

 

 

 

 

Learn more about MidChes Professional Services here >>

Professional Services brochure cover 

 

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Contact us to discuss Professional Services support